Returns, Shipping and Pick Up Info
Returns: K.B. Ceramics does not accept returns. Please contact us if you have any issues with your order.
Please Note: Due to the handmade nature of this product, measurements may vary slightly as well as glaze hues. When ordering multiples, we do our very best to make sure that all pieces are as similar as possible. That being said, each piece has its own character and feel, and no two pieces are exactly alike. We feel that this is what makes purchasing a handmade product special.
Shipping: All orders ship within 3-5 business days of an order being placed.
Actual delivery time will vary depend on the shipping method you choose but cannot be guaranteed. Please allow extra time for delivery, as USPS is overwhelmed. Your patience is greatly appreciated!
Shipping prices are calculated in real time by USPS when your order is placed. Rates are not determined by us nor do we add a shipping and handling fee.
Please note we are not responsible for delayed or lost packages caused by incorrect shipping addresses. Please double check your billing and shipping address when placing an order as we are unable to reroute packages once they leave our studio.
Pick up.
We offer local pick up for folks local to Putney VT. (you decide how far you are willing to drive) Once your order is ready for pick up you will receive an email with pick up details, please check your spam! If we don't hear back from you after 7 days we will send a second email, beyond that it is the buyers responsibility to contact us and make arrangements to collect your order. If you do not pick up your order after 4 months we will restock your items and hold a store credit for you- we do not issue refunds.